Month Visited: 07/06
Food is typical coffee shop fare at a slight premium. Some good graveyard specials Monday thru Friday. Have only eatten breakfast here, but the food tends to be a bit overcooked. Biggest complaint I have is the inconsistant service which runs from very attentive to awful. They are quick to seat you and take your order, but can fall down when it comes to keeping your coffee cup full, asking if everything is all right, removing your dirty plates and getting your tab to you in a timely manner.
On my worst visit I got seated quickly enough. A busboy came over and said, "Hi buddy! What can I get you?" I asked for coffee. He left. Then a waitress came over and asked, "Has anybody taken your order yet?" I said no, so I ordered one of the breakfast specials. She left. Still hadn't gotten my coffee. After awhile the waitress returned with my coffee and a glass of water, saying she was sorry and thought the busboy was going to get it for me. The coffee cup they use is so small it could be called a glorified demitasse cup! A few more minutes and the waitress returned with my breakfast, which was quite good and a bargain at the price.
And that was that!
I never got a coffee refill, either from the waitress or the busboy, although other customers in other stations got refills. Actually I didn't even see the busboy again accept once when he floated by my table not even looking at me. The waitress was absent for quite some time. So long, in fact, I was going to ask the hostess if she could get me my tab. Finally she came back with a big smile on her face, put my bill on the table, took my plates and offered me a cheerful "I hope you have a wonderful day!" She saw my coffee cup was empty and didn't ask if I had ever gotten any refills or asked if I wanted another cup. Needless to say I didn't leave a tip.
Having worked in a coffee shop myself in this town I can't quite figure out what the deal was. There were a lot of large groups in the room and perhaps my servers decided to spend all their time and attention on a bigger party where they'd probably make a large tip. Or it could be she got stuck serving me because I was sitting at the station of another waitress who was on a break and I wasn't really her customer.
When I got up to pay my tab the cashier didn't ask my if everything was all right and did I enjoy my meal. She merely punched up the sale, told me what I owed, took my money and gave me my change.
On my last visit I got better service, slightly. I got one coffee refil.
I live close to this place so I probably will eat here in the future if it's convenient. But it's on the bottom of my list. I prefer the buffet and have always received good service there.
Would Eat Here Again:
<greenlight.chanticleer -at- gte.net>
From: Las Vegas NV USA
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